Frequently Asked Questions

1. Do you deliver throughout the UK?

Yes. We offer delivery across mainland UK. Additional delivery charges may apply for Scotland, Northern Ireland, offshore locations, and other remote areas. If an additional charge applies, we'll contact you before dispatch to confirm the cost.

2. How long will my order take to arrive?

Delivery times vary depending on the product and your location. Estimated delivery information will be provided during the ordering process, and we'll keep you informed if there are any changes.

3. Do your products include a warranty?

Many of our products are supplied with a manufacturer's warranty. Warranty details may vary by product, so please refer to the product page or contact us if you'd like more information before purchasing.

4. Can I contact you before placing an order?

Absolutely. If you have any questions about a product, delivery, or suitability, our team will be happy to help. We believe in providing honest advice to help you choose the right product for your home.

5. Do you sell discontinued or end-of-line products?

Yes. Alongside our regular product range, we also offer selected special purchases, discontinued lines, and end-of-line items. Availability is limited, and once these products are sold, they may not be restocked.

6. Are all products kept in stock?

Product availability can vary. While many products are available for immediate dispatch, some may require additional lead time. If there is any delay, we'll let you know as soon as possible.

7. What payment methods do you accept?

We accept secure online payments through Shopify's supported payment methods. Available payment options will be displayed during checkout.

8. How can I contact your team?

You can get in touch with us by phone or email if you need assistance before or after your purchase.

Phone: 01473 736399
Email: anthony@pevexenterprises.co.uk

9. Can I return a product?

If you need to return an item, please review our Delivery & Returns Policy or contact us directly. We'll be happy to explain the return process and answer any questions you may have.

10. How do I know which stove or fireplace product is right for my home?

Choosing the right product depends on several factors, including your room size, heating requirements, and installation setup. If you're unsure, please contact our team and we'll be happy to provide practical guidance to help you make an informed decision.